Condition of returned items
Products should be unused, undamaged, and returned with original packaging or related materials wherever applicable.
Return Policy
Returns work best when condition, timing, and support are handled clearly
This page explains the main return expectations, how item condition is reviewed, and why customers should contact support before sending any product back.
Eligibility review
Return requests may be reviewed based on product type, order stage, condition on arrival, and any category-specific limitations.
Support before sending back
Customers should contact our support team before shipping any return so the process can be guided clearly and handled in the right way.
Policy exceptions
Certain promotional, customised, fragile, or special-category items may have separate return conditions or may not be eligible for return.